Disabilities Assistance

NewZealandAirport.com » Airport Facilities » Disabilities Assistance

If you have a disability or mobility difficulties, you may require special assistance at the airports in New Zealand. Even if you are fairly mobile there can be long distances to travel.

Here's what you should do to ensure you get the help you need.

Under International Air Transport Association (IATA) legislation, your airlines is responsible when you are on board the aircraft. Civil Aviation Authority of New Zealand (CAA) is responsible for providing special assistance at the airport compound in New Zealand. Therefore, please book all assistance through your airlines (your airline’s website will contain details of how to do this). Airports in New Zealand cannot book special assistance.

• Please inform your airlines, tour operator or travel agent of your particular need at the time of booking, or at least 48 hours before your travel. Try to give as much notice as possible so they can make the arrangements (if you forget, they will still make every effort to help you in a timely manner).

• Your assistance requirement will be passed to the service provider in airport.

• You should also inform your airlines, tour operator or travel agent if you intend to take your own mobility device (such as a wheelchair or scooter).

• Guide dogs can only travel if they are permitted by your airlines and holiday destination.

Passengers and visitors can also get more information on the Disabilities Assistance from the information desk in the airport respectively.

New Zealand Airport Facilities