All Nippon Airways Check-in Information

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Passengers traveling with All Nippon Airways can Check-in conveniently with the check-in options provided as below:

Online Check-in

By using Online Check-in, you will automatically be checked in 24 hours prior to ANA operated flight departure and the check-in process at the airport is no longer necessary. A check-in notification email (with boarding pass) will be sent 24 hours prior to your scheduled departure time. Please bring this boarding pass with you to the airport.

When connecting from a Japan domestic flight, a check-in notification email will be sent to you in 24 hours before the departure time of said domestic flight. However, seat changes, etc., will only become available 24 hours before the departure time of the international flight.

Self-service Check-in

Check-in procedures can be completed for both your Japan domestic flight and international connecting flight with the Self-service check-in machines available in the Airport.

All ANA Group international flights departing from Narita, Haneda, Kansai, Shanghai (Pudong), Beijing, Hong Kong, Seoul (Gimpo), Taipei (Taoyuan/Songshan), Seattle, San Jose, Los Angeles, London, Brussels, Kuala Lumpur, Sydney Airport

* Service may not be available on certain codeshare flights which are operated by partner's aircraft and crew.

SKiP Service

The SKiP service allows domestic flight passengers who have completed their reservation, purchase and seat reservation to skip the check-in counter and go straight to security.

Passengers who have not completed reservation/purchase/seat assignment or those who are unable to use the SKiP service must check-in at airport counter. You can also use an self service check-in machine located at the airport.

If you have a connection to an international flight, please complete check-in at least 30 minutes prior to departure.

Airport Counter Check-in

ANA recommends you arrive at the airport 2 hours before your flight is scheduled to depart. Please complete your check-in by 60 minutes before the departure time and arrive at the boarding gate by 30 minutes before departure time. You may not be able to go onboard after 10 minutes before departure time.

Passengers with checked baggage

Passengers checking in baggage should do so directly at the baggage counter at least 20 minutes prior to departure. (Please note that you may be unable to board your flight if you check in your baggage after this point)

For further information on Check-in, please contact All Nippon Airways Reservations Office in Auckland at +64 09 977 2233.



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