AirAsia X
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AirAsia X
Established in 2007, it is the long-haul, low-cost affiliate carrier of the
AirAsia X Group and currently flies to destinations in the Asia Pacific region.
Operates from its hub in Kuala Lumpur.
The airline currently serves 18 destinations across Asia (Sapporo, Tokyo,
Osaka, Seoul, Busan, Taipei, Xian, Beijing, Hangzhou, Chengdu, Shanghai,
Colombo and Kathmandu), the airline also serves Australia (Sydney,
Melbourne, Perth, and Gold Coast) and the Middle East (Jeddah). All its
Kuala Lumpur departures and arrivals operate through klia2.
AirAsia X operates a core fleet of 26 A330-300s, each with a seat
configuration of 12 Premium Flatbeds and 365 Economy seats. It has three
additional aircraft for non-scheduled lease and charter operations. The
airline has carried over 10 million guests since it commenced long-haul
service in 2007.
| AirAsia X Headquarters Contact Information |
|---|
Tel: +603 8660 4600 Office Hours Monday - Friday : 09:00~18:00 (Office) Weekend and Public Holiday : Closed |
Queries handled by AirAsia X Office including:
- Flight Ticket Booking
- Flight Ticket Cancellation
- Flight Ticket Rescheduling
- Web / Mobile App Check-in
- Airport Counter Check-in
- Self Service Kiosk Check-in
- Unaccompanied Minor
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Missing Luggage
- Immigration Services
- In-Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- In-Flight Duty Free Items
- Airport Facilities
- Delayed Flights
- VIP Lounge Service
- Corporate Reward Program
- Premium Flatbed
- Animals and Pets
- Airport Transfers
- Sports Equipment
- Airport Transportation
- Seats Enquiries and Selection
- BIG Frequent Flyer Program
- Visa on Arrival
- Transit Information
- Receipts and Refunds
- Trip Insurance
If you're unable to find the answer from local ticketing agent, please contact AirAsia Call Centre with the contact details and numbers listed below:
| Calling From | Services | Tel Number | Office Hours |
|---|---|---|---|
| Australia | AirAsia X D7 series flights only. For all other flights, please visit https://support.airasia.com | +61 2 8188 2133 | Monday - Friday : 09:00~18:00 (GMT +10) |
| China | AirAsia & AirAsia X flights. | +86 512 8555 7711 | Monday - Sunday : 08:00~21:00 (GMT +8) |
| Hong Kong | AirAsia & AirAsia X flights. | +852 3013 5060 | Monday - Sunday : 08:00~21:00 (GMT +8) |
| Indonesia | AirAsia & AirAsia X flights. | +62 21 2927 0999 +62 804 1333 333 |
Monday - Sunday : 06:00~22:00 (GMT +7) |
| India | AirAsia & AirAsia X flights. | +91 80 4666 2222 +91 80 6766 2222 |
24x7 |
| Iran | AirAsia X D7 series flights only. For all other flights, please visit https://support.airasia.com | +98 21 2620 0686 | Saturday to Wednesday : 09:00~17:00 (GMT +4.3) Thursday : 09:00~13:00 (GMT +4.3) |
| Japan | AirAsia X D7 & XJ series flights only. For all other flights, please visit https://support.airasia.com | +81335277898 | Monday - Friday : 08:00~17:00 (GMT +9) |
| Japan | AirAsia Japan DJ series flights only. For all other flights, please visit https://support.airasia.com | +81335277898 | Monday - Friday : 08:00~17:00 (GMT +9) |
| Macau | AirAsia & AirAsia X flights. | +853 6262 6352 | Monday - Sunday : 08:00~21:00 (GMT +8) |
| Malaysia | AirAsia X Premium Line Available from Malaysian telco – Telekom, Celcom, Maxis & DiGi Charge: RM 1.95 per minute |
1600 85 8888 | Monday - Friday : 09:00~18:00 (GMT +8) |
| New Zealand | AirAsia X D7 series flights only. For all other flights, please visit https://support.airasia.com | +64 9 887 6920 | Monday - Friday : 09:00~18:00 (GMT +12) |
| Philippines | AirAsia & Philippines AirAsia flights only. For all other flights, please visit https://support.airasia.com |
+63 2 8672 7886 | 24x7 |
| South Korea | AirAsia X D7, XJ & Z2 series flights only. For all other flights, please visit https://support.airasia.com | 050 4092 00525 | Monday - Friday : 08:00~17:00 (GMT +9) |
| Taiwan | AirAsia & AirAsia X flights. | +886 2 8793 3532 | Monday - Sunday : 08:00~21:00 (GMT +8) |
| Thailand | AirAsia & AirAsia X flights. | +66 2 515 9999 | Monday - Sunday : 08:00~21:00 (GMT +7) |
| United States | AirAsia X D7 series flights only. For all other flights, please visit https://support.airasia.com | +1 844 727 4588 +1 844 727 4590 (Text Telephone) |
Monday - Friday : 09:00~18:00 (GMT -10) |
Before boarding to AirAsia X, you may want to check the information for:
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